as a small shopkeeper in Taobao, have the same feeling and many comrades, now the business is more and more difficult to do, especially from the line of Taobao mall, Taobao has begun to adjust the baby ranking, a lot of things happened, let these small sellers once produced "Tao". One day, a celebrity said, do one thing is very easy, it is difficult to do the same thing every day.
will give hope to the seller of the store, or choose to adhere to. Today, my shop also insisted that the cold winter, although it can not be said to usher in the spring, but also calculate the basic ability to solve the problem of food and clothing.
actually, I was not particularly to the opening of train, as a result, because when the financial crisis just involved in Taobao industry, only a part-time, after all, a belly to eat. I went directly to the city’s own wholesale market selection of goods, mainly because I think they are real, as far as possible to grasp the source of the product, but also to avoid the return of buyers. On the other hand, as the seller, if you don’t know the details of the products, and introduces how to buyers admire? Chaos is not my style, later proved that my choice is right.
for each customer, I did not say, take to sell approach to their inquiries, but often ask customers usually wearing habits, clothing size by reasonable recommendations, most of the time, I recommend the product price is actually more than original customers choose more low, so that customers will say I am "strange", I would like a businessman, and they said, it is not afraid of things that are not satisfied, I find it. This is the same way, my customers are basically old customers, relatively speaking, or stable.
because the goods are my own choice, most of the quality can be guaranteed, however, sometimes because of negligence, procurement did not carefully, get the defective products. Say, the first time I get defective or store the largest shipments, it is national day, took a group of women, more orders, work during the day, at noon and in the evening packing, morning delivery, the guests get nasty so not every guest check, after receipt of the goods directly play money. Until then, the customer and occasionally talk, don’t mention that dress and a small hole, I know, the original problem.
I immediately sent back to the customer, I am responsible for a change, I also express the cost of. She said, it doesn’t matter much, so don’t bother. She and I said "no, if it does not change, how do I see you oh". Later, she told me, that sentence, let her feel that I was in a friend’s way to treat her, she felt very warm.
in fact, some comrades will ask me why I do not have publicity and repeat customers and new customers, and the trick is: with the attitude of a friend, treat your customers. Hearts are long, they will feel. For business, never do it, even lost business, but also